Privacy Policy

Last Updated: 11 October 2026

White Root Organics LLP (“White Root Organics”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use and protect your information when you visit our website, create an account, purchase our products or contact us.

Our website, https://whiterootorganics.com/, provides information about our agricultural products and allows customers to purchase products online.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name, email address, phone number and billing or delivery address.
  • Customer account details.
  • Order details, purchase history and payment status.
  • Information you provide through contact forms or newsletter subscriptions.
  • Information about your device, browser and use of our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.
  • Process payments, returns, cancellations and refunds.
  • Create and manage customer accounts.
  • Respond to enquiries and provide customer support.
  • Send newsletters and product updates if you subscribe.
  • Understand website traffic and improve our website.
  • Maintain security and help prevent fraud.
  • Maintain business records and meet applicable legal requirements.

3. Payments

Online payments on our website are processed through CCAvenue.

CCAvenue processes the information required to complete your payment. We may receive transaction references, payment confirmations and payment status to manage your order.

Payment information is handled according to the arrangements between our store, Shopify and the relevant payment service providers.

4. Cookies and Analytics

Our website uses Shopify technologies to support customer accounts, shopping carts, checkout and other website functions.

We use Shopify Analytics and Google Analytics to understand website traffic and how visitors interact with our website. These tools may collect information such as pages visited, browser details, referral sources and website interactions through cookies or similar technologies.

You can manage cookies through your browser settings and through the cookie preferences available on our website, where provided. Disabling certain cookies may affect some website features.

5. How We Share Information

We may share information where necessary with:

  • Shopify, which provides our online store platform.
  • CCAvenue and relevant payment service providers.
  • Courier and delivery companies.
  • Service providers that help us operate our website and send newsletters.
  • Government or regulatory authorities where required by law.

We do not sell personal information as a standalone commercial product.

Shopify may also process information through features and services associated with its platform. Such processing is subject to Shopify's applicable privacy practices and our store settings.

6. Data Security and Retention

We take reasonable steps to protect your information against unauthorised access, loss or misuse.

We keep information for as long as reasonably necessary to manage accounts, process orders, provide customer support, maintain business records and meet applicable legal requirements.

No online system can be guaranteed to be completely secure.

7. Your Privacy Choices

You may contact us to request access to, correction of or deletion of your personal information, where applicable under the law.

You can unsubscribe from our newsletter using the unsubscribe link in our emails, where available.

Some information may need to be retained to complete transactions, maintain required records or meet legal obligations.

Your privacy rights may depend on the laws applicable to your circumstances and location.

8. International Data Processing

Our website is operated from India. Shopify and our other service providers may process or store information in countries outside India to provide their services.

We will handle personal information in accordance with applicable legal requirements.

9. GDPR Data Protection Rights

Where the General Data Protection Regulation (GDPR) applies to the processing of your personal information, you may have the following rights, subject to applicable legal conditions and exceptions:

  • Right of Access: Request access to the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of your personal information in certain circumstances.
  • Right to Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
  • Right to Object: Object to certain types of processing where applicable under the law.
  • Right to Data Portability: Request a copy of certain personal information in a commonly used electronic format.
  • Right to Withdraw Consent: Withdraw your consent where the processing of your personal information is based on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us at info@whiterootorganics.com. We will respond within the timeframe required by applicable law.

10. CCPA Privacy Rights (Do Not Sell or Share My Personal Information)

The California Consumer Privacy Act (CCPA), as amended, provides certain privacy rights to eligible California residents where the law applies. These rights may include:

  • Right to Know and Access: Request information about the personal information we collect, use and disclose.
  • Right to Deletion: Request deletion of your personal information, subject to applicable exceptions.
  • Right to Correction: Request correction of inaccurate personal information.
  • Right to Opt Out: Opt out of the sale or sharing of personal information where applicable.
  • Right to Limit: Request limits on the use and disclosure of sensitive personal information in circumstances covered by the law.
  • Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination.

White Root Organics does not sell personal information as a standalone commercial product. If you wish to exercise a privacy right or make a privacy-related enquiry, please contact us at info@whiterootorganics.com. We will review and respond to your request in accordance with applicable law.

11. Children's Privacy

Our website is intended for customers and businesses and is not directed at children.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

12. Third-Party Websites

Our website may contain links to other websites or payment services. Their privacy practices may differ from ours. We encourage you to review their privacy policies before sharing information with them.

13. Changes to This Policy

We may update this Privacy Policy when our website, business practices or applicable requirements change. The latest version will be published on this page with its updated date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please email us on info@whiterootorganics.com.