Refund & Replacement Policy

We do not offer refunds or order cancellations, except where required under applicable law.

If a wrong, damaged or defective product is delivered, customers must notify us at info@whiterootorganics.com within 2 calendar days of delivery. Please provide your order number, a description of the issue and photographs or videos, where available.

We will review each request and, if approved, arrange a replacement, subject to product availability and applicable law. If a replacement is unavailable, we will contact the customer to discuss an appropriate resolution in accordance with applicable law.

Requests reported after the 2-calendar-day period may not be accepted, except where otherwise required under applicable law.